Quality Management



 Total Quality Management- Paper 1st

 Quality Control- Paper 2nd


Curriculum of Total Quality Management- Paper 1st   (IIBM – E1014)

S.No. Topics
 1 Introduction to Quality Management:-Definition, Why Quality Management?, TQM Framework to Quality Improvement, TQM Benefits, Awareness and Obstacles.
2 Concept of Quality:-Concept of Quality, Vision of Quality, Need and Importance of Quality, Evolution of Quality, Determinants of Quality, Quality Mission, Quality Policy, Dimensions of Quality, Cost of Quality
3 Customer Retention:-Customer Retention Strategies, Trends in Customer Retention, Keys for Customer Retention, Customer Loyality, Strategic Customer. Customer Involvement in Product/Service Development.
4 Concept of Quality Circles:-Quality Circles: Rationale and Brief History, Quality Circles, Structural Organization for QC Circles, Roles and Functions of QC Circle Organization, Quality Control Circle Process, QC Circle Techniques, QC Circle – Implementation, QC Circles: A Case Study: Neyveli Lignite Corporation (NLC)
5 Total Quality through Japanese 5-S:-What is 5-S?, Benefits of 5 – S Implementing of  5-S, Understanding of 5-S, 8D Methodology.
6 Statistical Process Control:-Statistical Process Control (SPC), Statistical Quality Control (SQC), Company Wide Quality Control (CWQC), Process Capability: A Discerning Measure of Process Performance, Control Charts, Control Charts for Variables Data, Control Charts for Attribute.
7 Process Capability and Six Sigma:-Process Capability, Significance and Measurement, Six Sigma, Six Sigma Methodology, Concept of Process Capability, Reliability Concept, Product Life Characteristics Curve, Total Productive Maintenance – Relevance to TQM.
8 Tools and Techniques for Quality Management:-Quality Function Deployment (QFD), Quality Function Development (QFD), QFD Benefits, Voice of Customer, Information Organization, House of Quality (HOQ), Building a HOQ, QFD Process.
9 The Seven Tools of TQM:-Seven Old Statistical Tools, Seven New Management Tools.
10 ISO Concepts:-Essence of International Standards, ISO Standard, Documentation of Quality System, Implementing ISO 9001:2000.
11 Quality Management Systems:-Quality Management Systems, Guidelines for Performance Improvements, Quality Audits, TQM Culture, Leadership, Quality Council, Employee Involvement, Motivation and Empowerment, Information Technology, Information Quality Issues.

 Curriculum of Quality Control- Paper 2nd   (IIBM – E1022)

S.No. Topics
 1 Introduction to Quality:-Concept of Quality, Responsibility For Quality, Chief Executive Officer, Computers and Quality Control.
2 Total Quality Management – Principles and Practices:-Basic Approaches, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, Deming’s 14 Points.
3 Total Quality Management –Tools And Techniques:- Statistical Process Control, Acceptance Sampling, Reliability Design of Experiments (DOE), Taguchi’s Quality Engineering, Failure Mode and Effect Analysis, Quality Function Deployment, ISO 14000, Benchmarking, Total Productive Maintenance, Management and Planning Tools, Quality By Design, Products Liability, Information Technology.
4 Fundamentals of Statistics:-Frequency Distribution, Measures of Central Tendency, Measures of Dispersion, Other Measures, Concept of a Population and Sample, The Normal Curve, Tests for Normality, Scatter Diagram.
5 Control Charts for Variables:-Control Chart Techniques, State of Control, Specifications, Process Capability, Six Sigma, Other Control Charts.
6 Additional SPC Techniques for Variables:-Batch and Continuous Processes, Multi-Vari Chart, Short-Run SPC, Gage Control.
7 Fundamentals of Probability:-Basic Concepts, Discrete and Continuous Probability Distributions, Distribution Interrelationship.
8 Control Charts for Attributes:-Control Charts for Nonconforming Units, Control Charts for Count of Nonconformities, A Quality Rating System.
9 Lot-by-Lot Acceptance Sampling by Attributes:-Fundamental Concepts, Statistical Aspects, Sampling Plan Design.
10 Acceptance Sampling Systems:-Lot-by-lot Acceptance Sampling Plans for Attributes,Acceptance Sampling Plans for Continuous Production, Acceptance Sampling Plans for Variables.
11 Reliability:-Fundamental Aspects, Additional Statistical Aspects, Life and Reliability Testing Plans, Accelerated Testing Types, Availability, Maintainability.
12 Management and Planning Tools:-Why, Why Analysis, Forced Field Analysis, Nominal Group Technique, Affinity Diagram, Interrelationship Diagram, Tree Diagram, Matrix Diagram, Prioritization Matrices, Process Decision Program Chart, Activity Network Diagram .

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